Is the cycle of life for a company universal? Recent research from the Russian retail service sector suggests some strong commonalities. Four fundamentals of expansion "In this book we tried to find and explain characteristics, features and reasons of expansion of the service sector in Russia over the last decade. And our research was based on four fundamental points." 1. New management approaches "Firstly, over the last hundred years the world economy has gone through a revolution in the service industry. Greater significance of human factor and automation demands of companies to change management approaches since traditional management theories based on manufacturing experience which dominated in the 20th century are least appropriate for service companies. " 2. Defined stages demand different management systems "Secondly, any service company as well as any company in the world passes through defined stages of growth, progress and regression d...
Recently, I attended IRCE 2015 in Chicago with some colleagues from DIG360 . The trends and key takeaways from other attendees have started to roll in. Here’s what some experts saw as trending at the show. Our observations (at end of this post) honed in on some very different observations. Some offered their predictions Coming into the show, Write2Market – a tech PR firm – suggested these are some trends to watch for at IRCE 2015: Trend #1: Going Mobile – 41% of retailers say they are not successful at mobile marketing Trend #2: EMV (Europay, MasterCelerantTech2card and Visa) – “smart chip” technology will, for many, require costly new POS hardware. But the risk of being at fault by not following regulations means ‘git-er-done’ is the only option. Note: the US is playing catch up on this compared to other countries such as Canada. Trend #3: Customer Experience (CX) – expect a plethora of CX providers offering new and better way...
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